Returning Items

 

Free Return Service

At D2C Dental, returns are always free of charge. If you wish to return an item, simply schedule an appointment with our return service and the package will be collected from you at no cost. Maximum convenience for you.
At D2C Dental, we take great care in processing, packaging, and shipping your orders. However, it may happen that your order does not arrive as expected or that something is incorrect. In such cases, we will ensure that the handling of your order is quick and efficient. Please take note of the following conditions:

 

When can an item be returned?

Damaged item

Incorrect delivery*

* The received item does not match your order. Only items that are returned unopened, unmarked, undamaged, and in their original packaging, and therefore suitable for resale, are eligible for credit.

Which items cannot be returned?

Medicines

Products falling under the Medicines Act

Sterile products

Products that are packaged sterile

Produits stériles

Produits emballés de façon stérile

Return Conditions

Always register in advance, within 14 days via +31 (0)88 52 51 555
If you wish to return an item, you must always register it in advance and within 14 days of receipt. You can register your return with one of our employees by calling +31 (0)88 52 51 555. You will then receive a return number and a return form. These are essential for processing your return. Items that are not registered in advance cannot be processed.

Never return items yourself
After registering your return, one of our employees will create a collection order. This means our carrier will pick up the item at your location. Never send items back yourself. Items sent back independently cannot be processed.

Processing and collection of returns
At D2C Dental, returns are always free of charge!

Packaging instructions for returned items
Please pack the items you wish to return in a way that prevents damage during transport.

Instructions in case of return
To return an item, please follow the procedure below:

  1. Registering a return

    • Contact one of our employees by calling +31 (0)88 52 51 555 or by sending an email to info@d2cdental.com

    • Provide the order and item number, and the reason for the return.

    • You will then receive a return form by email with a return number.

    • Print this form and include it with the item to be returned.

    • Our employee will create a collection order for the carrier.

  2. Packing and shipping

    • Pack the items so that they cannot be damaged during transport.

    • Insert the printed and completed return form in the box.

    • The package will be collected by our carrier.

  3. Processing and crediting

    • Once we have received your return, you will receive a confirmation by email.

    • If the return meets the specified conditions, you will receive a credit note or a replacement shipment will be sent.

Returning items for repair under warranty
If the item you wish to return needs repair and is still within the warranty period, please contact one of our employees. In consultation with you, the item will be collected and sent to the manufacturer. Once repaired, it will be returned to you. If the repair falls outside the warranty period, please contact us as well.

Answers to frequently asked questions can be found on the following pages. If you cannot find the answer you are looking for, please contact one of our employees. They are available on working days from 8:30 AM to 5:30 PM via phone (+31 (0)88 52 51 555) or by email (info@d2cdental.com).